Privacy Policy

Last updated: June 22, 2025

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Account Information: Username, password, profile information
• Communication Data: Messages, feedback, and support requests
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)

Automatically Collected Information

• Usage Data: How you interact with our services, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, links clicked, referral URLs
• Cookies and Tracking: We use cookies and similar technologies to improve user experience

2. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our event and survey management platform
• Communication: To send notifications, updates, and respond to inquiries
• Account Management: To create and manage user accounts and profiles
• Analytics: To understand usage patterns and improve our services
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and security threats

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment Processing: Stripe, PayPal, and other payment processors
• Email Services: SendGrid, Mailchimp for email delivery
• Cloud Hosting: AWS, Google Cloud for data storage and processing
• Analytics: Google Analytics for usage insights

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect the rights, property, or safety of CommunityGlow, our users, or others
• Investigate potential violations of our terms of service
• Prevent fraud or security threats

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit using TLS and at rest using AES-256
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for our team
• Incident Response: Procedures for detecting and responding to data breaches

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Transaction Records: Retained for 7 years for legal and tax purposes
• Communication Records: Retained for 3 years for customer service purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how you use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Privacy Shield certification (where applicable)

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you via email or prominent website notice
• For significant changes, obtain your consent where required by law

← Back to Coming Soon Page